Report an environmental incident

To help us investigate effectively, please include:

• what you saw
• where it happened (essential)
• when it happened
• whether it’s still happening now
• any photos or videos (especially helpful)

Please provide as much information as you can so that we can respond effectively.

or call us on 0300 065 3000 24 hours a day

What happens after we receive your report

We prevent and reduce pollution by prioritising the most serious incidents, based on the risk to the environment, people, and wildlife.

Not all pollution reports need a site visit. We use evidence, expert judgement, and data to decide how best to respond.

We don’t provide individual feedback on every pollution report but all the reports we receive are expertly assessed.

We may contact you directly for more information.

Incidents to report to your local authority

• fly-tipping of household rubbish or small amounts of commercial waste
• environmental health
• domestic noise nuisance
• odours from domestic or small commercial premises
• burning of domestic or garden waste
• domestic infestations
• smoke emissions from vehicles
• road maintenance
• dead animals

Incidents to report to your utility company

• gas leaks
• burst water mains
• discolouration or abnormalities in odour or taste of drinking water
• flooding from burst domestic pipes or overflow from highway drains
• interruption of electricity or water supplies
• blocked domestic drains and sewers